hellocosplay.com hellocosplay.com

hellocosplay.com

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URL: hellocosplay.com

IP: 98.130.222.152

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I ordered an 11th Doctor dress from hellocosplay in November for a sci-fi party my friend was having. The product came very quickly, but was dreadfully made. I complained, and they sent a very genetic reply telling me that they were sorry and offered me a 10% discount... See Moreto shut me up. I was very offended. After MONTHS of arguing with them, I sent back the dress at MY OWN expense, only to have them turn around and tell me that 'the perfume was too heavy'! I never sprayed anything on this dress! Now they are trying to get me to admit to something I didn't do. I have now spent close to $200 on this dress and have absolutely nothing to show for it.

Hellocosplay are by far the worst company I have ever dealt with. They are a SCAM! DO NOT BUY!!
By gravatar DanielleK3 (New User) - on Feb 27, 2014 - 23:55 | report
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I ordered a gothic ball gown with petticoat. I had excellent communication, although a little spotty considering the language barrier. I gave precise measurements and instructions. I had a large portion of the dress changed to a different color, so the person I was emailing with wanted to double check.... See MoreFit was great when I got it in the mail.

It's cheap materials and cheap labor. The quality is NOT built to last at all. Reinforcements are needed if you want to wear it more than a few times. Hoop skirt was of poor quality, the seems holding in the wire were falling apart. Cheap buttons and cheap looking "lace" around the collar and arm cuffs. Velcro and invisible zipper in the back. Corset loops already ripping.

Choosing a color out of the color blocks was a little nerve wracking. I picked #32 and it came out more like #106. I'm happy with the color though. I knew it was going to come out lighter.

It took about a month for them to make my dress. I contacted them via email and quickly got a response saying it would be done shortly. Two days later it was at my doorstep. When I originally paid for my product I was unsure which shipping to use. I paid $5 extra to have it shipped via UPS when it got to the states. It was shipped DHL the whole way. I emailed the same person who had excellent contact with me the entire time about receiving a refund and I got no response.

I'm leaving my order number because I see they are on point in responding to reviews.

Overall, I'm super happy with my purchase and got exactly what I expected. If I ever need anything extravagant like another ball gown again, I will order from here.

Thanks,
Order # 36769
By gravatar IvyF (New User) - on May 10, 2013 - 00:36 | report
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They seem to be pulling bait and switch. Years ago I ordered from them and had a wonderful experience with a great product.

Based on that I placed an order with them this year and what they sent was #1 Aweful and #2, not what had been offered in the... See Morepast, nor did it match the product they showed.

Basically both orders were for a costume from Bleach, standard black with white lining Kimono, Hakama with a white sash and a white haori/outer robe. Both times the outer robers were great, but in our recent order the Hakama have belt loops for some reason and no way to be fastened on their own. The kimono is half way lined and it shows and the sleeves were made fitted and half a foot too long instead of full and proper length as before.

I just really don't understand how a merchant would offer such an astounding product one time and then completely butcher it the next.
By gravatar RyanJ (New User) - on Mar 16, 2013 - 01:59 | report
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I ordered two wigs from HelloCosplay. One was perfect, the other a good two inches shorter and the style slightly different. I looked on their website and found the slightly different one with a similar name( which BTW is labeled shorter). Acceptable mix up right? Most companies would either send... See Moreout the correct product or atleast refund. Not HelloCosplay! After sending pictures, measurements, etc...I'm told I have the right wig, and I'm measuring wrong. Which is funny because the other wig I ordered measures fine, and I'm measuring the same way. I am also told they have a number system the follow, although there is no number on the wig or the invoice. After much back and forth, they offer me 15% off the wig I did not order. Which I cannot use. Why would anyone want 15% off something they did not order? Or I could pay to return the wig to China, which would cost about $20. Either way I'm stuck paying for their mistake. Completely unreasonable, I would never trust them with an order again
By gravatar LauraD2 (New User) - on Feb 26, 2013 - 15:56 | report
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I recently ordered from here (Izaya's jacket from Durarara!!) and I asbsolutely love it! My jacket shipped quickly and arrived in perfect condiont. It looks exactly like the picture and fits perfectly. I cannot wait to order more clothes from them, and I highly recommend others to order from them!
By gravatar Charya (New User) - on Sep 27, 2012 - 23:21 | report
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This site is awful. This is the first time I bought from them and not only did they mess up the item I ordered, but they were also rude and insulting. They sent me an item that was the wrong color even though I gave them a picture to go... See Moreby; the size measurements I gave them were disregarded and they decided to add 3 inches to the bust measurement which made the item way too big for me. They made up a lame excuse saying it was to account for the bra when anyone who knows how to measure the bust size knows you wear the under garment you plan to wear when you measure it. They didn't send me a piece of the costume and then when I contacted them they said I was lying about not receiving the piece. I do not recommend buying from them.
By gravatar J773 (New User) - on Jul 02, 2012 - 22:12 | report
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About hellocosplay.com

Hello Cosplay : Cosplay Costumes :Cosplay Wigs

Hello Cosplay : Cosplay Costumes :Cosplay Wigs : - Cosplay Costumes Cosplay Wigs Movie & TV Cosplay School Uniform & Uniform Cosplay Cosplay Accessories Cosplay Shoes & Boots Kingdom Hearts Cosplay Bleach Cosplay Sailor Moon Cosplay T-Shirt Standard Wigs Cosplay Props extra fee

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